Vacuum Cleaners Discussions |
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: Dyson, In The News...
Reply #245 Jun 24, 2008 8:13 pm |
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True to a degree. A customer gets one tune up free per year. If a blockage occurs, the customer can make that the free yearly tune-up. No charge. Or, the blockages are easy for users to correct themselves. The ORECK Users guide shows clearly with directions and illustrations. I've used the Classic XL every day for over a year. No blockages. Brush is still brand new. As are the edge cleaning whiskers. My dear Wife picked up a quarter by mistake. No broken fan. I replace the belt every 6 months. This is the ORECK store policy. User Guide says 9 months, I think. Cost is $3.00 from ORECK, less from a indy. It is easy for a user to do and the Users Guide illustrates and explains. Carmine D. You, being in the industry know what a vacuum is supposed to do. Most people think it is a garbage disposal on wheels and if it's on the carpet they will run over it. Toothpicks, lego, socks under the bed, screws, leaves and whatever else you can think of I have taken out of vacuums at some point. If everyone vacuumed like you (or I for that matter) I would agree with you completely but generally it's not so. Not having Oreck stores in Canada I'm not sure of this but all though the belt is $3.00, do they charge labor to install it? Dusty
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #246 Jun 24, 2008 8:20 pm |
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You, being in the industry know what a vacuum is supposed to do. Most people think it is a garbage disposal on wheels and if it's on the carpet they will run over it. Toothpicks, lego, socks under the bed, screws, leaves and whatever else you can think of I have taken out of vacuums at some point. If everyone vacuumed like you (or I for that matter) I would agree with you completely but generally it's not so. Not having Oreck stores in Canada I'm not sure of this but all though the belt is $3.00, do they charge labor to install it?
Dusty
Dusty:
I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Do you charge labor to replace an ORECK belt? Carmine D.
This message was modified Jun 24, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #247 Jun 24, 2008 8:26 pm |
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Let me clarify with another reason why I found the dyson DC16 epinions interesting. Especially as it relates to bestbuys.com. All the dysons with the better star ratings are discounted from MSRP, substantially. The DC16 dyson with the worse rating [2.5 stars] is not. Full MSRP of $149. 18 dyson vacuums with beautiful star ratings get discounted from MSRP. One dyson with the worse does not. Anyone else find that interesting? Anyone find it absurd? Laughable? I'll answer my own question. Yes, dyson USA does. Why? Because it discounts the DC16 by $100 if you buy another dyson. Other retailers will too or giveaway. Carmine D.
This message was modified Jun 24, 2008 by CarmineD
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #248 Jun 24, 2008 8:59 pm |
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Generally you quote me HS, but this time you didn't. Please go back to my posts on these several occasions. On the ORECK thread. My words are to this effect and I paraphrase: I don't believe negative ORECK reviews from anonymous posters. I prefer my own personal and professional experience and those of people I know with ORECK-s. All rational consumers would think and say the same as me above. Except you. That's the reason I qualified my statement with 'rational.' For the benefit of people like you who praise a bagless brand endlessly then sell it, and/or return a newly purchased one because they are dissatisfied with it. With the sales proceeds/store credit buy and use a bagged brand instead that they like less. And then try to justify the mistake by giving similar examples of mistakes in judgments from 40 years ago. Carmine D.
You seem to forget that in the past on various threads you have said that you did not believe the customer comments and ratings. Of course this was when Dyson was rated highly by the consumer.
FLIP FLOP FLIP FLOP. NOW TAKE YOUR OWN ADVICE. THIS IS A DYSON THREAD SO STICK WITH THE TOPIC AND DISCUSS ORECK ON THE PROPER THREAD.
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #249 Jun 24, 2008 9:05 pm |
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True to a degree. A customer gets one tune up free per year. If a blockage occurs, the customer can make that the free yearly tune-up. No charge. Or, the blockages are easy for users to correct themselves. The ORECK Users guide shows clearly with directions and illustrations. I've used the Classic XL every day for over a year. No blockages. Brush is still brand new. As are the edge cleaning whiskers. My dear Wife picked up a quarter by mistake. No broken fan. I replace the belt every 6 months. This is the ORECK store policy. User Guide says 9 months, I think. Cost is $3.00 from ORECK, less from a indy. It is easy for a user to do and the Users Guide illustrates and explains. Carmine D.
ARE YOU SERIOUS? Why should the consumer have to clear blockages on a $800 vacuum or have to take the vacuum in as a warranty issue to have a belt installed. I suppose that if anything happens within a few days or a month after the belt has been installed the customer can simply pay for the 2nd occurance that year.
You have been so critical of any petty issue involving Dyson, however it is permissable for the Oreck customer to have to refer to the manual to clear clogs and replace belts. Dyson comes with a manual and the owner can do the same. You can't have double standards. FLIP FLOP FLIP FLOP FLIP FLOP.
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #250 Jun 24, 2008 9:12 pm |
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Generally you quote me HS, but this time you didn't. Please go back to my posts on these several occasions. On the ORECK thread. My words are to this effect and I paraphrase: I don't believe negative ORECK reviews from anonymous posters. I prefer my own personal and professional experience and those of people I know with ORECK-s. All rational consumers would think and say the same as me above. Except you. That's the reason I qualified my statement with 'rational.' For the benefit of people like you who praise a bagless brand endlessly then sell it, and/or return a newly purchased one because they are dissatisfied with it. With the sales proceeds/store credit buy and use a bagged brand instead that they like less. And then try to justify the mistake by giving similar examples of mistakes in judgments from 40 years ago. Carmine D.
I kept the Dyson for 3 years the Oreck for 1 week. I have said that the Royal an the Kirby are very good vacuums. I never once claimed Dyson to be the best vacuum on the market. It is as good as the best and suerior to Hoover and Oreck IMO and that is all that matters in my home.
Oh yeah, my wife did not have to coach me as your did.
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: Dyson, In The News...
Reply #252 Jun 24, 2008 10:20 pm |
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Dusty: I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Do you charge labor to replace an ORECK belt? Carmine D. I tell them the same, whether they choose to listen is another story. When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise. Yep, we usually charge to replace a belt, Oreck or otherwise. Sometimes if it's as simple as just changing a belt it's no charge but usually we end up cleaning the roller and pulling all the hair and thread out of the end bearings. Do the oreck stores charge when it's not part of the one year tune up? Dusty
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #253 Jun 24, 2008 10:34 pm |
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Let me clarify with another reason why I found the dyson DC16 epinions interesting. Especially as it relates to bestbuys.com. All the dysons with the better star ratings are discounted from MSRP, substantially. The DC16 dyson with the worse rating [2.5 stars] is not. Full MSRP of $149. 18 dyson vacuums with beautiful star ratings get discounted from MSRP. One dyson with the worse does not. Anyone else find that interesting? Anyone find it absurd? Laughable? I'll answer my own question. Yes, dyson USA does. Why? Because it discounts the DC16 by $100 if you buy another dyson. Other retailers will too or giveaway. Carmine D.
The most laughable thing for me is that the Dysons rate higher than Oreck.
I would expect a $400 to $500 itemto be on sale before a $149 item.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #254 Jun 25, 2008 7:12 am |
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Dusty: Like you who may or may not charge to replace a belt, ORECK stores do the same. I suspect ORECK customers with the top of line model do not pay for belt changes and blockages at many stores in/out of the annual tune ups [two of the repairs you mentioned]. Is that the stated policy? No. But it is good business. For ORECK these above repairs are minor. Done by the users in most cases in no time. For other vacuum brands including big box stores, they are not minor. The vacuums have to be taken into a store and be done for a fee. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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