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allenm


Joined: Dec 29, 2010
Points: 8

Recall: Toro 421Q & 421QE (38588/38589)
Original Message   Jan 19, 2011 2:07 pm
Toro will have a recall this summer (2011) for Toro 421Q & 421QE (38588/38589).  The following problem affects models made in 2009, 2010, and 2011.  Toro has learned that Ethanol (used in all gas), is deteriorating aluminum parts within the carburetor.  These deteriorating parts break off inside the carburetor creating small fragments then clog areas inside the machine (ie. fuel line).  Gas will leak out of the snow blower into (ie. your garage).  The end result (gas leak) is similar to what happened on the Toro 180 power clear, but the problem is NOT the same.  Toro is aware of the problem and said they are working on a fix to be released this summer (2011) on the Toro 421Q & 421QE (38588/38589) snow blowers. 
 
If anyone is having a gas leak now, the current fix is only temporary.
This message was modified Jan 19, 2011 by allenm
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CharlesW


Joined: Jan 9, 2011
Points: 76

Re: Recall: Toro 421Q & 421QE (38588/38589)
Reply #74   Feb 9, 2011 5:34 pm
aa335 wrote:
It's probably not as widespread of a problem and they may not have captured all the failures yet, so the fixes will be case by case basis from the service dealers.  Also, there's a lead time for replacement parts, with the proper solution to the root cause.

I'd wait for the dust to settle before bringing it in.  Trigger happy fixes causes confusion and money.  I'm sure they'll get the fix.

I doubt that Toro will extend the warranty.  I remember they used to have 5 year GTS warranty.  Now it's only 2 years.  If there's a problem with the carb, it will be covered under the recall.  No one is getting a free ride on other components because of carb issues. 

I'm not looking for a "free" ride. I paid $800 for that ride and I would just like to get my money's worth.
Some owners are in their second year of this problem and are still waiting for "the fix".
If Toro replaces the carburetor for those owners this summer, the warranty will expire not long after.
What if this "fix" is like the previous ones and the problem still exists?
What recourse do those owners have then?
CharlesW


Joined: Jan 9, 2011
Points: 76

Re: Recall: Toro 421Q & 421QE (38588/38589)
Reply #75   Feb 9, 2011 5:41 pm
borat wrote:
No more two stroke Toros?

Blasphemy I say.  Blasphemy!!!!!

End of an era.   Pathetic.
Don't put all the blame on Toro.
From what I have read, the problem lies with emission standards and not necessarily with any decisions the manufacturers wanted to make.
It is happening or has happened to outboard motors and motorcycles already.
I also understand it is spreading to other OPE products such as trimmers and chainsaws.
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