This is a copy of the email with some personal stuff edited out.
No promise to use the video, but still a pair of matching Toro hats is pretty cool! 
We will use them in some videos for sure.
Dear Mr. & Mrs. XXXXXXXX
Thank you for sharing your experience with your Toro 1028OXE snowthrower. We are delighted to learn of your satisfaction.
As a thank you for taking the time to share your experience, we would like to send you a matching set of Toro winter hats at no charge. Please contact us again with your address and phone number and we will send you the hats as soon as possible.
Mr. & Mrs. XXXXXXX, we sincerely enjoyed your videos and appreciate your kind comments. We hope to hear from you again shortly.
Best regards,
Liz R.
Toro Customer Care
Case XXXXXXXX
"If you have more miles on your snow blower than your car, you live in New England." "If you can drive 75 mph through 2 feet of snow during a raging blizzard without flinching, you live in New England."
