Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

I'm looking at either buying the Toro 2-cycle 221QE or the 4-cycle 421QE.  One dealer I talked to said that the 4-cycle 163cc engine will be almost impossible to start, even with the electric start, if stored in an unheated garage at -20C.  He said that he has lots of people who bought this machine come back and complain about it not starting when really cold.  He had both the 2-cycle and 4-cycle models in the showroom and recommended that I buy the 2-cycle and that I would be a lot happier with it.  Another dealer said that it just comes down to personal preference on which one you want to buy and that they are both just as easy to start when the temp is really cold out.  Anyone have any comments about cold starting on the 421QE?  This is the one I would like to buy because it would be a little bit quieter and the exhaust wouldn't stink as much as the 2-cycle.

saskwinter wrote:

Typical response for Toro customer service. If the issue isn't one where they have  exposure in terms of  safety related product liability  they could care less. I own and like two Toro products but avoid buying Toro if I can because of their attitude towards consumers.

               With sincere appologies to Steve Cebu who is the most loyal customer Toro or any other manufacturer of anything ever had !

Marc

I just bought the toro powerclear 180 a few weeks back.  I think it has a mini-version of the 163 cc engine found on the 421q toro.  It seems to start fine in cold weather.  The dealer also said that the the leaking fuel problem on last year's units has been solved.   I have used it a few times and it's not too bad as long as you don't attack large mounds of snow.  I also have a toro 826 two stage.  If I didn't I'd have bought the 221q unit.   I'm hoping Home Depot keeps lowering their price in Toronto.

mml4 wrote:

Thanks, I think

I really like their products but I'd be the first one to call up and $#%* if I had a problem. So far my dealer is a memory. I saw him a few times when testing machines but not since then. Yes I do have them do the service, but other than that no problems except when I was getting all those flat tires from the idiots who put the roof on the house and decided to not pick up the nails afterwards.

All companies do this BS nowadays. I'm looking to get a new laptop, do you think any of them have good customer service and tech support? ROFL! Toro told me their authorized dealers ARE their tech support. The Honda snowblower dealer now they were really difficult.

Update....It was -31 this morning and the machine (after using the blow dryer for 5 minutes) froze up during operation (no power).  Back to the garage for another blow dryer session.  Toro could care less.  My dealer (mom & pop type) are apologetic, but have no answers.

I wold not recommend this machine for anyone living in the prairie provinces- especially if you don't have a heated garage.

The depressing part is- when it works, it fabulous....when it works....

All the Dale Carnegie courses in the world could not get Toro to give a hoot!

Sorry to step on your thread, jackrabbit.

I have purposely avoided buy anything Toro due to the Company's and the dealerships hubris.  From my experience with the local Toro dealership,  I've seen nothing but arrogance and outright disrespect for customers.   When the local Husqvarna dealership closed down, the Toro dealership absorbed their business.  I had the misfortune of being left with no choice but to buy a riding mower belt and an air filter from the Toro dealership.  I needed the items right away and nobody else had anything in stock.  Not only were the prices outrageous, the demeanor of the staff was insulting.  They seemed take some perverse joy in seeing the price shock from customers.  They actually laughed and made jokes about the prices.   When I questioned why the price of the air filter was almost three times that of the price at a box store,   they laughed and said "Wait until you see the price of the belt!"   Now if that isn't arrogance, I don't know what is.   I have not and will not ever buy a Toro or an Ariens or anything else from that dealer.  Ever!  I'll cut the grass with a pair of scissors first. 

saskwinter wrote:
Under those conditions, I wonder if any other machine would have the same issues? 

joed wrote:

I am not waiting for the price drops any longer on the CA$607.50+tx Toro 221QE that I am sitting on, brand new in its factory sealed box. Back to HD it goes. Walmart just swapped out my Poulan PRO PR521 136 cm3 unit last night for a brand new Poulan PRO PR621ES with electric start and 208 cm3 motor.  (There were some false advertising and packaging issues that WM & supplier made good on.)

All said and done, this Poulan cost me merely CA$236.88+tx, or 39% of the Toro's cost.  Makes it hard to justify the costlier Toro when the Ariens is the main machine anyways.

I hope that the Poulan provides you with years of trouble free service.  Does Husky have a comparable model in their line-up, yet?

aa335 wrote:
Welcome to winter in Saskatchewan!

All I can say is that the 2 stages around me are working fine and my neighbour's Honda HS 621 is purring along nicely.  I have an old BobCat snowblower that Noah brought over on the Ark that ran and started fine this morning.

When you flip the 221 over, one can see that the air pick up is right on the ground.

I have a Stihl MS440 chainsaw that has a heated coil (ran off a magneto on the flywheel) for the carb designed for winter use.  Wonder why Toro didn't take the same approach?  Even some metal shielding would help.

Oh well.

saskwinter wrote:

Thank you.

AFAIK, Husqvarna puts out pretty much the same machine through their various brands when you are looking at this particular 208 cm3 single-stage unit, whether it is badged as a Poulan PRO, McCulloch or Craftsman. The same machine with electric start in Craftsman guise comes "on sale" once in a while for CA$400.