Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

As posted, I recently had a good experience with Mantis customer service.  This morning, I had another.  Hewlett Packard...not OPE but a good story none the less.

I recently purchased a new "all-in-one" printer (photo printer, scanner, copier, fax) to save some space on my desk (got rid of the scanner and fax machine).  From day one, the printer would jam at least 90% of the time.  Basically, it just wouldn't feed the paper properly.  I tried all kinds of troubleshooting and all kinds of paper.  Nothing worked.

This morning, I went on the HP website looking for anything that might help and found their "chat with a live service technician, 24/7" and decided to give it a try.  After about twenty minutes of trying things I had already tried (it even jammed while trying his "cures"), he wrote that it was clearly a hardware problem and asked for the serial number.  I gave him the serial number and he came back stating that I would have a new printer in 4-5 days.  When it comes, I should put the old one in the box and call UPS for pickup (they are providing prepaid shipping).  I was expecting the runaround and ended up pleasantly surprised.

Kudos to HP.

LL

     

HP offered to replace a scanner I purchased recently.  The head was binding on it's track and it sounded like the the belt was slipping.

They made the exchange very simple.  Problem was, HP would only offer a refurbished unit, and being less than a month old I thought a new one was not unreasonable.  They wouldn't budge.  OfficeMax made an exception to their 14 day return/exchange and sent a new scanner and a call tag for the old one without hesitation. 

I also bought an extended warranty for $5 which offers a store credit for purchase price should it break again in the next year.  I see buried in the papers the HP waranty is a mere 90 days.

I had a Lexmark printer with the previous computer we had at work.  That was constantly jamming paper and if you tried to print too many pages it would lose it's connection and wouldn't print.  But I have had no trouble with my hp - thanks to the printer gods.  I like happy endings like this. 

Like this morning there was a virus coming through supposedly from our highspeed provider - thanks to them I didn't open it and have a computer still.  If something seems hokey and you think there is a simple answer - make the phone call or the e-mail.  You may be surprised everytime.

Sherri

I think HP is a good brand of printer, I've only worked with Lexmark, and Epson.  Lexmark's don't seem to feed paper through, and the current one @ our church doesn't allow the paper to sit level, but it prints fine.   Got a bargain on it.  The Epson printer was good, but has clogged heads now.  HP's have the jets/heads right in the cartridge, so the printer can't be clogged permantly.