As posted, I recently had a good experience with Mantis customer service. This morning, I had another. Hewlett Packard...not OPE but a good story none the less.
I recently purchased a new "all-in-one" printer (photo printer, scanner, copier, fax) to save some space on my desk (got rid of the scanner and fax machine). From day one, the printer would jam at least 90% of the time. Basically, it just wouldn't feed the paper properly. I tried all kinds of troubleshooting and all kinds of paper. Nothing worked.
This morning, I went on the HP website looking for anything that might help and found their "chat with a live service technician, 24/7" and decided to give it a try. After about twenty minutes of trying things I had already tried (it even jammed while trying his "cures"), he wrote that it was clearly a hardware problem and asked for the serial number. I gave him the serial number and he came back stating that I would have a new printer in 4-5 days. When it comes, I should put the old one in the box and call UPS for pickup (they are providing prepaid shipping). I was expecting the runaround and ended up pleasantly surprised.
Kudos to HP.
LL
2001 Toro 20023 Personal Pace
2002 John Deere Trimmer/Edger/Blower
2003 Craftsman DYT 4000 - 25HP/48" w/bagger
2003 Toro 826LE Snowblower
2004 Mantis Tiller/Dethatcher/Aerator/Edger
2005 Husqvarna 145BT Backpack Blower
Rubbermaid 10CF Trailer
Craftsman 40" Plug Aerator
