Vacuum Cleaners Discussions

Hopefully this is available to non-subscribers:

http://blogs.consumerreports.org/home/2009/09/garry-ultra-light-vacuum-consumer-reports-review-best-vacuums-infomercial-dirt-devil-hoover-eureka-b.html

Inside Consumer Reports Test Labs: The Garry upright vacuum is a lightweight . . . in more ways than one

- good for bare floors and pet hair - not so great at carpet cleaning.

HARDSELL wrote:

I forgot you live in the backwoods country side of Tennessee!

Carmine D.

CarmineD wrote:

HI CARMINE

Finally ...some info on the thing...but no more than we already didnt know..i expected to hear more from CR about this one....people who bought this vac cant get a response to their questions/issues......no service whatsoever......i feel CR should have addressed this issue.and made it known..makes me wonder why not? ..this is an important area and one that should never be lacking....service after the sale.

As much as i dislike dyson ...at least they do respond...eventually ....even if its useless info..and they are nice /..sending you to vac shops that wont touch them/dont want them.....useless warranty.

turtle1

CarmineD wrote:
The issue here if I recall correctly is that replacement of a messed up Garry -- no matter what the reason -- was to be free. The 80 bucks for shipping and "handling" is about the cost of a brand new on isn't it? If so, the whole is farce since a lightweight vacuum, decently packed and box shouldn't cost more than 10 or 15 bucks to ship via UPS Ground.

Venson

Hello Venson:

From the 10th post of 23 on the CR page with the garry comments, I excerpted this user's review:

"I don't expect  free shipping if I was using the product for 1 yr.+  However, to have to pay another $76 for shipping and processing after 4 months of use is quite a ripoff. "

I opined this is $38 to ship the old defective garry back and $38 for garry to ship the replacement.  Upon reading again, the poster says it cost $11 to return so the additional $65 is the garry charge for shipping a replacement.  As the poster says: a rip off.

Carmine D.

BTW Venson shipping and handling on an ORECK runs $25-$30 unless ORECK waives the costs as a special promotion to buy.  That's from the new plant in Tennessee, the city part not the backwoods part HS dwells in, to Las Vegas. 

Carmine D.

CarmineD wrote:

Once again your ignorance shows.  The factory is in the hills of TN.  I actually live a stones throw from Tom Oreck.

Once again HS you prove that my 5 year old grand daughter knows the difference between making a joke and ignorance better than you.   

WRT the shipping costs and garry repalcements, reading more of the posts, confirms Venson's view.  The $80 is for the replacement garry vacuum.  Have to wait to see how this plays out in Peoria.  I suspect garry will have to fine tune its verbage to get into legal conformity or risk legal actions.

Carmine D.

Pondering the garry vacuum warranty, it is quite a scam in addition to rip off.  Garry makes more money replacing defective garry vacuums than selling new ones and repairing in/out of warranty.   Doesn't give customers a warm and fuzzy feeling when dealing with new vacuum makers and their claims/technical jargon.   No surprise at all that these garry vacuums are not sold thru indy's.  Any bets on how long it will be in business?

Carmine D.

From the CR Web site that SEVERUS posted:  Here's how/why the garry posters write $80 for a garry vacuum replaced under warranty:

As with the bags, free isn't exactly no cost. You'll pay to ship the vacuum back to the manufacturer and $40 for shipment of the new model. All that on top of the $40 you spent on shipping in the first place.

In fact CR's figure of $80 understates the garry shipping costs.  Why?  As poster 10 says, he paid $11 to ship back the defective garry.  So the new/replaced garry cost him $91 not $80!  Suppose the 2nd garry fails, assuming another $11 to ship back and and $40 shipping for replacement.  Now, the shipping cost for the original purchase [with 2 replacements] is $142 [not counting the $200/$249 initial price paid and the bags every 4 months for $10 unless the buyer cancels them.  Very expensive proposition. 

Question:  What happens to the returned defective garry vacuums?  Refurbs?  Or dump junk?

Carmine D.

I'm sorry if I can't feel ANY sympathy for the burned consumers. Even if I wasn't a retailer I would still feel little for them. It doesn't take much to question the validity of a product that was advertised such as this was. The Consumers FIRST and foremost requirement was to buy by PRICE. They got what the wanted most... a cheap vacuum. They did not buy for quality, service or warranty. Shark products are the same. AS sophisticated as people THINK they are, they still can't figure out TV ADVERTISING. An Ad Agency is commissioned to sell a product, why would they EVER tell anything negative about a it, yet people are still surprised when they are duped? I would have a little more sympathy if they were misled by Consumers Reports because they try to be impartial. I do have to wonder, with all the amount of faulty picks, when they too will be of little reliability to the consumer.