Vacuum Cleaners Discussions

Hopefully this is available to non-subscribers:

http://blogs.consumerreports.org/home/2009/09/garry-ultra-light-vacuum-consumer-reports-review-best-vacuums-infomercial-dirt-devil-hoover-eureka-b.html

Inside Consumer Reports Test Labs: The Garry upright vacuum is a lightweight . . . in more ways than one

- good for bare floors and pet hair - not so great at carpet cleaning.

HARDSELL wrote:

No authorized gary dealers either just like another infamous brand.  One garry vacuum customer spent $80 for the cost of shipping to and fro for service/warranty.  $40 to send the bad garry back.  $40 to get the new garry vacuum under warranty.  Another page right out of the infamous bagless windbag brand. 

Carmine D.

CarmineD wrote:

Now if Oreck could only pick up as much dirt as the bagless they might have a winner.  Thankfully we only have you as the single windbag on this forum.

CarmineD wrote:

And if you do not live in a major city you can haul the Oreck 100 or so miles then return and pick up after the repair.

HARDSELL wrote:

I may be the one bagged windbag.  But you are the bagless windbag.

Carmine D.

HARDSELL wrote:

I forgot you live in the backwoods country side of Tennessee!

Carmine D.

CarmineD wrote:

HI CARMINE

Finally ...some info on the thing...but no more than we already didnt know..i expected to hear more from CR about this one....people who bought this vac cant get a response to their questions/issues......no service whatsoever......i feel CR should have addressed this issue.and made it known..makes me wonder why not? ..this is an important area and one that should never be lacking....service after the sale.

As much as i dislike dyson ...at least they do respond...eventually ....even if its useless info..and they are nice /..sending you to vac shops that wont touch them/dont want them.....useless warranty.

turtle1

CarmineD wrote:
The issue here if I recall correctly is that replacement of a messed up Garry -- no matter what the reason -- was to be free. The 80 bucks for shipping and "handling" is about the cost of a brand new on isn't it? If so, the whole is farce since a lightweight vacuum, decently packed and box shouldn't cost more than 10 or 15 bucks to ship via UPS Ground.

Venson

Hello Venson:

From the 10th post of 23 on the CR page with the garry comments, I excerpted this user's review:

"I don't expect  free shipping if I was using the product for 1 yr.+  However, to have to pay another $76 for shipping and processing after 4 months of use is quite a ripoff. "

I opined this is $38 to ship the old defective garry back and $38 for garry to ship the replacement.  Upon reading again, the poster says it cost $11 to return so the additional $65 is the garry charge for shipping a replacement.  As the poster says: a rip off.

Carmine D.

BTW Venson shipping and handling on an ORECK runs $25-$30 unless ORECK waives the costs as a special promotion to buy.  That's from the new plant in Tennessee, the city part not the backwoods part HS dwells in, to Las Vegas. 

Carmine D.

CarmineD wrote:

Once again your ignorance shows.  The factory is in the hills of TN.  I actually live a stones throw from Tom Oreck.