Vacuum Cleaners Discussions

Just so you know , I am aware of the types of early sweepers from the late 1800's.

So the question I put to you is why is it so important to be a bagless society of Dyson? Why Bagged? Why a particular brand over another? Give me and anyone that comes to this site some answers as to why and how is one better than another?

I am watching and listening.                                                                  Procare           54 years in the business and still going strong.

Thanks Lucky1,

I have been considering the Platinum bagged upright. 

I called the largest independent in the area who is an authorized service center for Hoover.  I bought my Royal there.  I talked to the owners daughter who sells.  I asked her if they sold the Platinum.  Her immediate was 'NO'. She said you do not want one as they are made in China.  She proceeded to tell me about getting a new Platinum floor cleaner in for service.  Her factory trained Hoover tech and a Bissell tech could not repair it.

She said that they had some refurb Panasonics for a very reduced price.  These supposedly have never been used.  Panasonic shipped units with out the sole plate on them and had to take them back and add the plate. Naturally these have to be sold as refurbs although never sold to a consumer.  How did they keep the brush roll in the vac with no plate?

I explained that I was not interested in the Panny and wanted the Hoover for ease of use like Oreck.  She quickly said that the Oreck does not clean good due to the 'toy like' fan for starters.

She suggested Sanitaire and then Miele uprights.

I later called Hoover.  They have a Platinum line.  I asked the rep about using the Platinum on laminate and tile since it has no brush cut off.  After a moment she said to test it in a small area to see if damage resulted.  What kind of answer is this from a customer rep dedicated to a single product line.  It is good that the carpet and rug institute makes recommendations because the manufacturer does not seem to know. We were suddenly disconnected.

I called back and spoke to a different rep.  She put me on hold for a good 5 minutes to try and get an answer.  She fianlly returned to say that it should not do damage, however if it did to discontinue use and switch to the canister.  I inquired about the belt replacement.  It is not listed as a consumer part.  I guess because it is advertised to never need replacement.  I was told to take it in for service as it was not replacable by the consumer.  The manual shows how to replace the brush roll and gives the part #.  The belt has to be removed in the process.  So much for consumer not being able to replace. I was never told emphatically that warranty would cover replacement.  Only that it was located in a place to prevent breakage and wear. Would that location be in the package and not the vac?

And to think that Carmine has been critical of Dyson customer service knowledge.

Now I have an authorized Hoover dealer discouraging a Hoover sale and encouraging me to step up to their top of the line products or a refurb that I am certain the make good profit on.  A service rep dedicated to a so called special series that can't answer the simplest of questions.  A favored rag tag mag giving top honors.  What is the consumer to do?  Simple, buy from the bb store and use for 30 to 90 days.  If it performs keep it.  If not return it and let the manufacturer suffer since they and their dealers are almost useless.

If you're holding down trees HS!  Great vacuums if you have top of the line looped medium pile Mohawk wool, like me.  And my KIRBY doesn't have a self-propel feature.  But it does have an excellent rug height adjustment.

Carmine D.

Well, if being told to return to the store for a refund because dyson can't work on my carpets, is critical, then you're right.  I was merely telling the facts and circumstances of the telephone call.  You imputed I was being critical. 

Carmine D.

PS:

HS, Did you ever think that perhaps that is the reason, at least in part, for the huge number of refurbs.  Dyson HELP LINE telling dyson owners to return their purchases to the retailers for refunds because the dysons won't work on their carpets?  Or do you think the buyers determine that on their own once they have the vacuums in their home and use?  Hint:  The answer is all the above.  

Assuming all the same facts above but you have low to medium pile carpet, ORECK is the brand. 

If you want to shop at an Indy and all the above facts the same, then SIMPLICITY/RICCAR is the brand.  I rate these a tad better than ORECK and head and shoulders over the HOOVER bagged Platinum.

It's really up to you.  Since you don't like ORECK, and HOOVER is stuck in your craw, I'd recommend an Indy. 

Carmine D.

Carmine D.

No disagreement here.  The height adjustment is the best IMO.

Other then the 3 posts that followed this is one of you most sensible posts.