Garry Ultra Light Upright Vacuum Original Message Jun 4, 2009 1:02 pm
New lightweight with OBT in town for $250 with free bags for life and zero cost maintenance warranty for life. Anything goes wrong, a new vacuun is shipped to you.
http://www.garryvac.com/
Taking a page from ORECK on the giveaways: Free Steam Mop to keep if not satisfied with purchase and returned.
Did anyone happen to look under their 'Terms and Conditions'? It states the following:
ARBITRATION AGREEMENT
THIS ARBITRATION AGREEMENT (“AGREEMENT”) AFFECTS YOUR LEGAL RIGHTS AND REMEDIES BY PROVIDING THAT DISPUTES BETWEEN YOU AND THE SELLER OF THIS PRODUCT (“COMPANY”), MUST BE RESOLVED THROUGH BINDING ARBITRATION, RATHER THAN IN A COURT.
PLEASE READ THIS AGREEMENT CAREFULLY. YOU ACCEPT THE TERMS OF THIS AGREEMENT BY RETAINING THE PRODUCT(S) SHIPPED IN CONNECTION WITH THIS AGREEMENT (THE “PRODUCT”) FOR MORE THAN FOURTEEN (14) DAYS AFTER RECEIPT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY RETURN THE PRODUCT TO COMPANY WITHIN FOURTEEN (14) DAYS OF RECEIPT AT NO COST TO YOU.
1. RESOLUTION OF CLAIMS OR DISPUTES. Any claim or dispute between you and Company (or any of Company’s subsidiaries or affiliates) arising out of or relating in any way to the Product or this Agreement shall be resolved through final, binding arbitration. This arbitration obligation applies regardless of whether the claim or dispute involves a tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory. Both you and Company specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or disputes and to have such lawsuit resolved by a judge or jury.
2. LIMITATION OF LEGAL REMEDIES. All arbitrations under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that this Agreement specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person.
3. ARBITRATION PROCEDURES. a. Before commencing any arbitration proceedings under this Agreement, you must first present the claim or dispute to Company by calling 818-217-2500 and asking for the Legal Department and allowing Company the opportunity to resolve the claim or dispute. If your claim or dispute is not resolved within sixty (60) days, you may commence arbitration proceedings in accordance with the terms of this Agreement. b. The arbitration of any claim or dispute under this Agreement shall be conducted pursuant to the American Arbitration Association’s (“AAA“) United States Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. These rules and procedures are available by calling the AAA or by visiting its web site at www.adr.org. c. The arbitration of any claim or dispute under this Agreement shall be conducted in the State of California or the location in which you received this Agreement. d. All administrative expenses of arbitration proceedings commenced under this Agreement shall be divided equally between you and Company, except that: (a) if the claim or dispute that is the subject of the arbitration proceedings is less than ten thousand dollars (US$10,000), you will be responsible for no more than one hundred twenty-five dollars (US$125) in administrative expenses; (b) if the claim or dispute that is the subject of the arbitration proceedings is more than ten thousand dollars (US$10,000) but less than seventy-five thousand dollars (US$75,000), you will be responsible for no more than three hundred seventy-five dollars (US$375) in administrative expenses; and (c) if the claim or dispute that is the subject of the arbitration proceedings is more than seventy-five thousand dollars (US$75,000), then you will be responsible for administrative expenses in accordance with the Commercial Fee Schedule provided by the AAA. You acknowledge and agree that each party shall pay the fees and costs of its own counsel, experts and witnesses.
4. CHOICE OF LAW. This Agreement shall be governed by the United States Federal Arbitration Act and the laws of the state of California.
5. SEVERABILITY. If any provision of this Agreement is declared or found to be unlawful, unenforceable or void, such provision will be ineffective only to the extent that it is found unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable.
This sounds pretty ominous to me. I don't think I will be purchasing one any time soon. I too find it's strange that I can't find any customer reviews.
Thank you for posting this info. I agree with you, I would not be buying one soon either save the curiosity factor of how well it works in tool mode.
I am not a big fan of arbitration/arbitrators. My experience is that they know nothing of the products and people involved and don't really care to know. They get paid to do a job. They view their roles as bringing both parties to a mutual agreement and save legal fees/damage awards for the company. My experience is also that the arbitrators are in bed so to speak with the companies' managements/legal counsels. Why? An individual has little clout against a company. Hence the reason in part no class action suits are permitted. In arbitration hearings, I have always turned down the arbitrators' terms. ALWAYS! Only to be threatened by them with the end of the world if I refused to agree. Well, the world didn't end and I usually resulted with a better deal in the end than the arbitrators brought to the table.
In looking for more information of the company I found ENVION . Garry Vac -Vacuum & Purify Air , Ionic Pro - Air Purifier , Pure Pro - Professional Air Purifier, Humidiheat - heat,Humidifier, Air Washer and Therapure - Ultimate Air Purification System using HEPA like filters.So far nothing sounds good to me. I am still looking for more. Oh One bag coming with the cleaner sounds fishy. How much is Shipping and Processing? Specs sound odd and confusing.
I believe Venson posted that the cost of the bags are free for the lifetime of the Garry vacuum. But there's a hitch. Shipping costs! Which if there like some of the charges out there for mailing and handling takes 4 weeks and costs $15. Upgrade to reduce the wait and the price doubles.
Hello Procare the Man:</p><p>I believe Venson posted that the cost of the bags are free for the lifetime of the Garry vacuum. But there's a hitch. Shipping costs! Which if there like some of the charges out there for mailing and handling takes 4 weeks and costs $15. Upgrade to reduce the wait and the price doubles.</p><p>CArmine D.
Howdy Carmine,
Because you mentioned, I went back to the Garry site and indeed bags are "free . . . just pay shipping and handling." Per the website, free replacement of the cleaner, even if the owner is at fault re the damage, the same deal applies --you pay shipping and handling.
If it costs $15 to ship a pack of bags I can only imagine what they'll ask to ship a replacement vacuum.
Also, in their commercial. they show the Oreck Gold vs Dyson vs Garry vac. All of the comparisons are skewed (of course) for Garry. Why did they not have an example of the Oreck when emptying the bag? Why was it stated in parethenses about the weight being for the upright & canister? I know Oreck has it's faults, but after having used many other vacuums, I know it's worth saiting for Oreck to have their "sales". No vacuum is gonna be perfect, but how can you argue with warrantys that last from 1-21 years? There IS an Oreck and a payment plan for ANYONE. I'm disgusted by all the false claims Garry has made about Oreck and Dyson... and I don't even like Dyson. I would never give my CC # for automatic payments for "Free bags for life" that cost more than BUYING bags is from Oreck. Ugh!!! Vacuuming is supposed to be my peaceful time!!
cjnyusa wrote:
Well, the TV infomercial for Garry Ultra Light vacuum cleaner say they have approval from "The Carpet and Rug Institute"
When looking at the website of "The Carpet and Rug Institute" to get a list of their "Seal of Approval Products"
You won't find any mention of this product in any of the categories. That's a little strange huh?
Also, Google "Garry Vaccum Cleaner" and you won't find any web sites that provide any reviews for this product....also a little strange eh? (for a such a supposedly great product....you would expect to see some great reviews somewhere on the web, right?)
The only thing I can find on the web is one very poor review at consumer reports:
I'm left thinking that this product is most likely a piece of garbage being touted as a cheap alternative to Oreck and Dyson, with the consumer being left to realize after the event that "Yes, it was too good to be true after all"
The sales tactics also seem a little dubious to say the least, no pricing, claims of "free bags", replacement unit with no questions if it ever goes wrong or gets damaged, but then when visiting their website, you see their warranty details which seem to contradict their advertising claims:
Limited Lifetime Zero Maintenance Warranty
Your Garry™ vacuum is warranted to be free from defects in materials and workmanship for five years from the original purchase date [or for the lifetime of the original purchaser]. Should the product have a defect in materials or workmanship, we will repair or replace it with no charge to you (a shipping and processing fee will apply). (Note that NO performance guarantee according to the claims in their advertising is included)
We will also provide you with unlimited Garry™ hypo-allergenic bags for life without charge to you (a shipping and processing fee will apply). To obtain service under warranty or to obtain Garry™ hypo-allergenic bags, simply call our customer service center toll-free at 888-544-3729. This warranty does not cover damage caused by accident, misuse or any use other than as intended and described in the product manual, (seemingly different than described in their infomercial which states that no matter what, "no questions asked", a replacement vacuum will be supplied free of charge) or damage resulting from failure to maintain and clean this product as specified in this product manual. This warranty does not apply if the product is used in a commercial or rental application. This warranty applies only to the original purchaser of the Garry™ vacuum. In the event that the current model of the Garry™ vacuum is discontinued, we reserve the right to replace it with another vacuum. In order to obtain a replacement vacuum, you will be required to return your damaged Garry™ vacuum to the manufacturer. This warranty is valid only if you retain proof of purchase from a Garry™ authorized dealer for this product. To be certain that your warranty claim can be processed as quickly and efficiently as possible, please mail in the warranty card provided with your new Garry™ vacuum. You may also register on our website at www.GarryVac.com .
Generally speaking of course you do tend to get what you pay for, and from what I can ascertain from other's comments online, this product would appear to perform substantially less than the sellers claims.
It will be interesting to see if (in time) this product receives any decent reviews from "real consumers" but until then I have serious doubts about this product and it's provenance as a real quality product.
Re: Garry Ultra Light Upright Vacuum Reply #52 Dec 17, 2009 6:52 am
While I understand the slick TV marketing to sell, I had a problem with the company's use of the CRI when it was not on the CRI site. This was a biggie for me. Of course, Garry got around this by stating that its machine was still in the queue for testing for the CRI seal and it expects approval. Stretching the truth? Overly optimistic? Either way Garry got the CRI approval seal: Silver Category. A huge selling point for buyers/users. Much to Garry's credit. So Garry is in good company.
Carmine D.
This message was modified Dec 17, 2009 by CarmineD
If my vacuum can remove even one spec of dirt that yours misses, then mine is better than yours - even if there's no proof that mine would have picked up as much dirt as yours...
It's well worth paying a little more and buying from a reputable company like Oreck/Simplicity/Riccar than to buy a Gary. I wonder if Gary is suffering from a cash flow problem, and is thus unable to make the refunds that it should be making. It's tough to take on an established product like Oreck.
The smart tyrant writes his own story to ensure that it is favorable. The lazy will repeat lines from the book without fact checking.
Re: Garry Ultra Light Upright Vacuum Reply #55 Dec 18, 2009 7:03 am
Lucky1 wrote:
Anyone considering a Lightweight owes it to themselves to try the Simplicity Freedom series. Outstanding vacuum and even better company.
Severus wrote:
It's well worth paying a little more and buying from a reputable company like Oreck/Simplicity/Riccar than to buy a Gary. I wonder if Gary is suffering from a cash flow problem, and is thus unable to make the refunds that it should be making. It's tough to take on an established product like Oreck.
Both RICCAR/SIMPLICITY lightweights are awarded the CRI seal also, like ORECK and Garry. While they give ORECK comparable competition, consumers are more familiar with ORECK's thanks to Dave and his vacuum advertising presence.
Carmine D.
This message was modified Dec 18, 2009 by CarmineD
