Vacuum Cleaners Discussions

http://www.prw.com/subscriber/headlines2.html?cat=1&id=1235734158

CarmineD wrote:
Believe me Carmine, I'm trying not to.

A large part of the problem is that so much of customer relations is becoming computerized. Lots of stuff falls through the cracks. My cable company and many other vendors send computerized phone/printed alerts to remind me its time to pay up. It would seem to me that a knock on the door from the meter reader or a couple more phone calls from a real live customer service person might have saved the day.

As well, here in New York we're cautious about getting into other folks' business meaning that some neighbor might like to be helpful in regard to the senior citizen down the hall but upon thinking on it doesn't try. Single seniors without family or able younger friends nearby are in line for lots of problems. Guess that's why assisted living facilities are big business now. However, they are not something everyone can afford.

By the way -- we've got snow comin' down big time today. Remember that?

Venson

There has been some discussion recently on this board regarding DTD sales see.  "How to handle a DTD Salesman" on this board.

Here is the related article;

http://blogs.consumerreports.org/home/2008/09/kirby-vacuums.html

Arising from the ways that the dealers were treating the elderly, according to this article; Kirby now allows a one year return policy for older americans. 

Thre was a story in Arizona where a woman with failing mental capacities was sold and resold almost a dozen vacuums in a very short amount of time.  The daughter sued the local Kirby distributor and they were forced to return the woman's money.  I will say that there are other high pressure DTDs out there, Kirby just has the bad rap.  I understand that they are being told to do better as it is hurting an otherwise good vacuum reputation.

Venson wrote:

Hi Venson:

Try hard, my friend.

Vaguely............. and I don't care if I ever do anymore.  Great for the kiddies.  After 2 falls on ice within 2 years and 2 wrecked knees, don't need it, don't want it and can live without it!

Carmine D.