techphet

CarmineD wrote:
Carmine,

There was considerably more dirt on the pre-motor filter before I took the picture (I removed chunks of it in a similar manner as one would remove lint from a clothes dryer).  I should have taken more pictures but by far the majority of the dirt was located in the upper left-hand corner of the pre-motor filter.  I did not remove anything from the right hand side and the entire bottom half was quite clean.  Perhaps the unrestricted portion of the filter kept the motor cool?  The HEPA filter was dirty but I am not sure if it was ready to be changed.  As I was told in the store however, the back side of the HEPA filter was spotless.

I see what you mean about the bag collar being deformed.

I plan on putting the new vacuum through hours of cleaning today.  Will post the review after I've used it for a while (maybe I'll wait until the first bag change LOL).

Regards,

Tech

I took two pictures of the bag compartment, is this the bag holder coupling partially shown in this one?  Sorry, the pictures aren't cropped, I shot them with a 50mm lens and didn't think about capturing anything other than the dust.

I took a look at the plastic part that the bag slides into (coupling?) when first examining the vacuum- it looks like the weight of the bag pulls the mechanism down, allowing the door to close?  That feature did operate properly, it's not like the bag was just floating in there...  Hopefully the store had a chance to look at it and can give me a bit of feedback tomorrow (I assume you're not interested in conferencing the call Mole?).

The bag argument has me worried that I'll see my bag come 'adrift' in the future.  As Carmine pointed out earlier though, at least I know the dust is staying inside the bag compartment. 


Tech

Mike_W wrote:
Mike,

Now that I have an instruction manual that's a lot easier to do.  If the manual had been linked under the product page on the website I would have found it there.  "About MY Simplicity"  sounds to me like something a user needs to register for (like 'My Yahoo').  "About Simplicity," is where I would expect to find a company history and contact information. 

Thanks for the tips- I'm sure I'll be looking through the intake each time I install a bag.  I would hate for the inside of my bag compartment to be such a mess again. 

Carmine,

The store definitely has some room for improvement but the way they treated me makes up for any mishaps.  It might be a few days before I build up the bravery to open the bag compartment- besides, I wouldn't want to let any dust in.  I take a bit too much offense anytime someone insinuates that I am lying. 

Tech

Wow, thread sure took off... I'll have to read through the replies later as I only have a few minutes right now.

An update, however...

My vacuum was exchanged for a brand new one, very few questions asked.  I explained all the signs I saw indicating that the vacuum had been used and repackaged and the manager was happy to exchange it.  He stated that he had picked up the vacuum from a nearby store and that he did not know what they may have done to it.  To my surprise he didn't even open the box to make sure the vacuum was in there; my only thoughts are maybe he was reluctant to because of my mentioning the lead or perhaps he simply didn't want customers in the store to see it.  I did speak favorably about the vacuum to a customer who asked how I liked it since whatever the cause of the problem is, I doubt it is something that happens on a regular basis. 

The salesperson who sold me the vacuum said that she would bring the issue up the next day in a meeting she had with a Simplicity- I'm not sure if Simplicity holds Sunday meetings with its sales people but perhaps she meant Monday, perhaps she lied- either way, I'm satisfied. 

I was reading through the instruction manual and read that when inserting the bag I am supposed to listen for a "click."  I had taken the bag out of the previous vacuum when inspecting it to determine if it was used or not and when I put it back in I heard no "click," (didn't know I was supposed to).  I'm not sure if this could be the cause of the problem or not?  I am hesitant to open the bag compartment to look inside my new vacuum- should there be any issue with doing this?

I did read far enough into this thread to see that Mole thinks I am lying.  Although I no longer have the old vacuum I do plan on calling the store to let them know about the click.  I would hate to see test engineers in a lab trying to determine the root cause of the problem which is ultimately the result of a store not demoing bag installation or including an instruction manual in a repackaged box.  Mole, I invite you to listen in on the phone call.  If you would like to make the call yourself to the store in order to ensure that I am not calling a friend, that's fine with me too.  You could call me and then call the store using 3-way calling.  I only ask that you not name the store here on these forums because I do not want anyone to have a negative opinion of them- their customer service is too impressive to me.  I suppose you might just end up telling me that the store employees are involved- if that's the case I guess I will not pursue trying to convince you of the truth.

Mole, please let me know by the end of the week.  If I haven't heard from you by Friday I am going to make the call without you. 

Dyson... Sheesh...  *rolls eyes*.  I love my Verve.  The marketing alone tells me something is wrong with Dyson.

Regards,

Tech

I guess I figured since they were 100-300 microns in size that their numbers would be diminished a bit by a HEPA vacuum.  They don't bother me (AFAIK) and I"m not concerned about them nearly as much as I am about knowing that my vacuum picks up more things that I can't see than a big-box store vacuum does :).