Yes, the Boss Smart Vac is the one I am referring to. Even my 6'3" husband finds it hard to handle. I don't remember what CR said in terms of management. At any rate, at the time I was wanting another vac so that I did not have to haul my Windtunnel up and down the stairs. I was fairly used to a heavy vac, so it didn't seem to be a huge issue at the time. The first problem that came up right away, was that the hose would not stay in it's cradle and would flop around when I vacuumed. What was a good advantage when using the attachments, turned out to be a problem when not in use. For awhile I tried to duct tape it and later used velcro to keep it in place. That didn't work too well and I eventually learned to anchor it around the extenders on the side of the vac. Then the release petel stopped working right and I had to kick it back in to hold the vac upright...I could go on....
I will send the Boss packing and keep the older Hoover.
I am not out to disrespect CR in general...just saying I have been disappointed.
The next time they send me a "we want you back" email...I might reconsider. If it is really cheap.