Toro SR4 Super Recycler Mower

Toro fails to honor warranty
May 11, 2008 1:22 pm

chieslar
Joined: May 11, 2008

I purchased a Toro 20056 (s/n270000894) with an aluminum body and immediately had problems. The blade clutch wasn't securely tightened and became loose during the first mowing, eventually failing to spin up when engaged and causing a violent vibration. I tightened it and it worked fine. After my fifth mowing I noticed that the body had fractured at the fore end of the right-side ejection port, a weak point. It appeared to have been impacted with a smooth object. My best guess is that the blade impacted it when the clutch was loose. Toro's warranty states "If anything goes wrong in 5 years, under normal use and maintenance, Toro will fix it free.". Toro declared that the damage was not covered even when my local dealer communicated to them that the mower was not abused. As a stress analyst, I would say that the design is weak at this point. Furthermore, having an aluminum cast body the location is a candidate for a cold joint, a manufacturing problem. The loose blade is a workmanship problem. Worst of all Toro elected to cheat me when faced with an expensive warranty obligation. Note also that Toro makes aluminum bodies for Lawn Boy.

Date Purchased: July 2007
Price Paid: $635
Recommend: No

Pros:

I starts easily but is a little underpowered in longer grass, even when it is dry.

Cons:

I am left dissappointed after deciding to buy american, only to find that the american company does not honor its warranty obligations.

2005 Toro SR4 Super Recycler 21" Self-Propelled
Jul 31, 2005 12:47 pm

OldToroOwner
Joined: Jan 1, 2004

go here: www.openonthenet.com

Date Purchased: 7/05
Price Paid: $569
Recommend: Yes

This message was modified Jan 28, 2009 by OldToroOwner

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