buriedinsnow

I spoke with a customer service rep from craftsman today. They are working on a new design, their concern with a metal chute is rust. I replied by telling him people will deal with rust alot better than replacing the chute at $40 a wack every time it blows off. i did reinfoce this last chute. I did it by bending up a sheet of 18 gauge to fit the deflector, but it only worked until the whole chute blew off at the base where it rotates. They no longer distribute the replacement chute to the parts warehouse so I had to pay $48.80 to have one shipped instead of the $37.50 when you walk in and pick one up. We are going to get 1-3 tonight and agian tomorrow night, the up to a foot on friday. I went to buy a new machine this evening and I have turned into one of those fools who have missed the boat by an hour. Not happy.

I have had to replace several plastic chutes. The issue with them is where the chute pivots. When it is cold, and the snow is crunchy the chute top of the chute rips at the the bottem edge of the deflector.

I go through at least one a year. Purchasing this machine was a mistake for where I live, it will do fine if all you get is six or so inches.  When the snow piles up at two to three inche an hour this machine is out of its element.

I am going to but another machine with a metal chute. I do not care what you call it plastic, composite , or polymer it is a fact thay a brittle when subjected to extreme cold. By the way if these issues were operator error craftsman would not have issues keeping up with demend for the replacement part.

That is my two cents, With that said I believe I will go back to old faithfull Ariens. I am also considering Honda.

Does any one have any other suggestions, if you have never seen 30 inches over night save your comments please.