Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

I notice the Lowes and Home Depot stores have a line of new snow blower models for sale.  But who picks up, repairs or services and returns this 200-300 pound machine to you when it needs help ?  Home Depot and Lowe's don't have repair shops, sell parts, offer pick-up and return services etc.  So where should you buy that new MTD built Cub Cadet Top Consumer Rated Snowblower ?

Well since you are working by the process of elimination, you are finding where NOT to buy. Since SERVICE is important to you look towards dealers that offer full service. You may end up paying a little more purchase price, but you will have peace of mind on the service/parts end. There are deals to be found on good used machines, check Craigs's list and local news papers

MN_Runner wrote:
It is called, " LONG " island for a reason, there's another 50 miles before you run out of island going east.

Greg13 wrote:

Service is important to everybody who buys a machine with a warranty, that can need repairs, parts, and service.  Since Lowe's & Home Depot have no ability to supply such necessary requirements I must rule them out.  The fact the machine weighs between 2-300 pounds means it won't fit in car, or most SUV's, and the places that will service such machines charge to pick up and deliver it, as well as service it.  Better to buy it from the people who can help you out with such thing, so when the machine inevitably kraps out, they know who you are.

New_Yorker wrote:

I agree.That is why I said Farm and Fleet.Too bad there is not one where you live.They say they service what they sell and they sell Cub Cadet,Poulan Pro,Toro and Honda snow blowers.

I was about to buy their Poulan Pro single stage snow blower when it was on sale for $299.99.

http://www.farmandfleet.com/catalog/find.aspx?t=snow+blower&submit.x=0&submit.y=0

Sometimes Home Depot accepts returns even if it is one year after purchase if the thing fails.

New_Yorker wrote:

I got it. It is part of the "SAT" word.

For some reason, I can't access the Cub Cadet web-site.

Chances are, they would have a dealer locator, but maybe not.

The web-site not reponding is somewhat of a red flag to me. Maybe they don't want to have any conversations and want you to go to Home Depot to buy their equipment.

They do list a customer service number and a call to them might help you find a dealer near you. That is if they answer the phone.

Anyway, here's the number I found. 1.800.965.4282

Good luck.

I bought my snowblower from a dealer that's been around for a long time.  They carry all the better brands, Ariens, Simplicity, Honda, Snapper, Toro, Yamaha, Stihl, Tanaka, and Echo.  The sales people are knowledgeable and not pushy.  They're also not partial to any particular brand either, very straight forward.  The dealer is actually very high volume since they sell and ship all across the US so the prices can be negotiable.

I'm not into buying big ticket items from Lowes or Home Depot, although their prices are alluring.  I also make effort to support my local businesses.

Cub Cadet's website has a dealer locator that allows you to search for independent dealers.  Using the tool, there appear to be several on Long Island. 

Have you considered using a local small engine repair shop? Most of these guys are very familiar with all makes of OPE and can usually be found within a short distance of your home. Most repairs or maintenance are generic in nature and a good mechanic can typically work on and repair most, if not all, types of equipment. Many maintenance issues and minor repairs can usually be accomplished by most folks with moderate mechanical abilities if they're capable and willing to give it shot. If none of these options are considered viable, then I would also recommend going the dealer route and paying a bit more for the peace of mind that comes with the support a dealership can provide.

    As explained to me by management at HD and Lowes, both HD and Lowes make arrangements with dealers near their stores to do their service and warrantee repairs.  If there are no compitent dealers or the dealers are far away then that's the breaks.  For example one close by HD has service and warrantee work done by the best dealer in the area.  That dealer is about 3 miles from that HD.  Another close by HD has the same arrangement with a different dealer.  Lowes does the same thing.  In most cases if the brand is not carried by the dealer the dealer will still do the repairs as an authorized dealer would.  I think it was a nearby Lowes that carried a few brands.  All but Deere were done by a close dealer.  Deere machines were done by a Deere dealer about 15 miles awar. 

   If buying something from HD or Lowes it's useful to ask just what their repair arrangement is and what dealer woll do the work. 

   Also explained to me was: if there is some simple, brain dead repair like tightening a bolt then a store employee may do the work but they are not trained and don't work on machines.   

   The machines arrive at these stores mostly complete requiring only very simple assembly, some arrive completely assembled.  When one is sold with a setup problem from the factory or a defect, HD or Lowes get blamed.  They're no setup to do QC on snowblowers, washers, refrigerators or much else they sell.

   Some stores have better arrangements with suppliers than other stores or implement that arrangement differently.  For example Ariens and HD have an arrangement where the machine goes to the customers house and a service rep from the repair dealership is supposed to be there for delivery, check the setup and start the machine.  Some HD make sure that's done and others don't.