Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

I was getting tired of all the conflicting info on the Honda 928TAS so I called up Honda directly

American Honda Power Equipment Division

Customer Relations
Tel: 770-497-6400
Fax: 678-339-2519
Mon. - Fri. 8:30 - 7:00 EST

I spoke with Denise at the above number. She told me that side skid shoes were for commercial use and that some 928TAS models were designated as such and that you could tell this by looking at the side of the bucket and seeing if there were indents where the side skid shoes would go. If there are then you can add standard skid shoes if no indents then you have to use commercial ones, either way you have to drill holes in the side of the bucket to add them. The side skid shoes according to her and she double checked are for commercial use and are an option you pay extra for. They make the 928TAS easier to turn and protect any bedding or concrete and they prevent the auger from scraping the ground.

I explained that my dealer had told me differently and she explained that perhaps the dealer has heard from a customer that the snowblower was easier to turn without them but Honda maintains that it's easier to turn with side skid shoes and that it does not in any way affect the operation on the snowblower even in it's fully lowered position except that the auger will not scrape the ground.

Since I had her on the phone I asked when the first oil change should be and she said at 20 hours not before or after. She said all this is available in the owners manual. She did mention that you should check your oil level each time before using the machine.

So that's the offical story from Honda America easily verified by calling up Honda and speaking with Denise or someone else in customer service.

Steve_Cebu wrote:
You should have inquired why the machine does not say the engine oil must remain in the engine unchanged for 20 hours, if that is in fact the dubious action that Honda demands.  I suspect you were talking to a tech rep reading some computer screen.  telling a consumer the oil should not be changed before 20 hours goes against everything in maintaining a engine.  People often debate extended oil changes but only here are there people clueless enough to suggest that changing the oil 3 times in 20 hours is worse that changing it once. And lest anyone forget we are taliking about engines that have No Oil Filters to collect the wear particles that I can attest make the oil at 2 hours grey in color.  You might as well add sand to the machinery.   At least the owners manual does not agree with her, like evreyone else who knows anything.

New_Yorker wrote:

First off no one said Honda demaded anything, so that is you twisting the words. I posted exactly what they said, nothing more or less. I also posted a name and phone number and hours to call them so why don't you call them yourself and get the info directly from them and argue with Honda. Besides it doesn't matter what anyone including Honda says you New_Yorker have your mind made up. Honda gave me teh facts and I posted the information on how to contact tthem so anyone can verify the info with a a simple phone call. If you want to argue with Honda go right ahead. You don't own one anyway, so why do you care? I did own a 928TAS.

Steve got snow??

We got a wopping 2inc here yesterday.

We might get some more tue. going into wed. of this up coming week.

njal wrote:

It is snowing pretty heavy right now but they said little to no accumulation and just snow showers. Well looks like we might get mor..... Damn I just looked out the window and it's slowed down.

Curse you Weather channel!