Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

I did a search and found a few references to this machine but no answers.  Any one have one of these?  15.5 snow max engine, heated hand grips, 30" wide.  I can't find a listing for auger diameter or impeller diameter.  I called John Deere and the guy that was suppose to be the snow thrower expert didn't know either. 

What is the Easy Steer drive system?  The literature says: 

Easy SteerŽ drive system giving continuous power to both wheels and auto speed adjustment

Is it similar to the Ariens auto differential? 

I've heard that the units are built by B&S which translates to Simplicity.  They do have cast iron gear cases like the Simplicity.  The chute control is different than the simplicity and so is the turning method so they are not exactly the same.  I'm trying to compare the Simplicity L1530E to the JD 1130SE.  Any help would be appreciated.

Rick

I've been on the phone for a while today with this issue.  I've called Lowes, John Deere Corporate, John Deere Customer service and talked to the local John Deere dealer who does the service on these units.

First things first - MONEY.  These units are on sale locally at Lowes today for 10% off and they have another 10% off with a credit card purchase.  They told me since I bought my unit on the 7th that the would give me the sale price.  An extra 20% off is a good thing - yeah.

I like my unit.  If anyone has read any of my posting, I'm not shy about returning snow throwers, this is my third unit this year - ha.  I'm not ready to return this unit yet.

John Deere corporate is closed because of Martin Luther King day.  Customer service is open.  I actually had the customer service rep on the phone and on this web site at the same time.  I even told Kelly that it would be wonderful to hear from a John Deere employee on this thread.  Don't know if anyone will respond, corporate lawyers get their panties in a bundle these days over something like that (my words not the JD reps comments).  Kelly is taking the information from this site up the ladder and said that she would call me back today.  When I get some feedback from her, I will post it.

Talked to the local JD dealer service manager.  Brian said that he looked up the technical information that is posted on the JD dealer network for the 1130 SE.  The only bulletin that is out on the drive unit is that some units had grease on the friction disk and the metal disk that the friction disk makes contact with.  He said the service bulletin says to remove it with brake cleaning fluid.  I specifiically asked about replacing the friction disk because of a problem with the rubber from which it was made and he said there is nothing about that in the service bulletin section.  I then asked about a new cover for the engine and he also said there is nothing about that on the JD service bulletin either. 

I will call B&S and ask about a new engine cover.  That might be something that is a B&S issue and not on the JD service bulletins.  Two more points, one is when I have dealt with automotive mechanics and searching for service bulletins.  Some times the information is out, but the service rep either doesn't do the search in the same way in which it was entered or can't find the information that is available.   Some companies make it difficult to find this stuff.  The service manager said that he would look at the unit for me and it would be about a day and a half turn around time.  Now that is what I think is damn good service.  Remember Sears said 21 days minimun at one point this year and I don't know what it is now. 

I'm still digging, BUT I for one, am not ready to throw the baby out with the bathwater.  At least not yet.  I might get there,

I'll post back soon.

Rick

Rick,

Excellent post, I am frustrated, but Lowes took 20% off my cost is now 1200.00. Cast iron gearbox 15.50 torque the machine is built like a tank and is covered under warranty. I still think its the best bang for the buck out there. I for one will be very interested on your upcoming post you seem like a person that is a doer and is going to get to the root of the problem with solutions thanks for your help.

Don

No return call yet from JD. but I wanted to make another point that I just sent to someone else in a PM.  I have been in a fortunate or unfortunate situation this year in that I have owned a Craftsman 14.5, and Ariens 1130 DLE and this JD.  Guys the Craftsman lost it's drive for me, the Ariens with the Tecumseh L head lost it's drive and so does this JD, but only very occationally.  I'm taking my in to service tonight and let them look at it in the service department and see what they say.

Don, I also just came back from Lowes where they have 10% off on the unit and another 10% off when you use their charge card and I had a $50 off coupon for use on my next purchase over $500.  $1169 before tax and I am a happy camper.  Go find a 15.5 foot pound of torque machine with heated grips under $1200 and I think that is a rare animal.

I've had my Simplicity 9528 for over a year.  It's on it's second season of service and believe me, we have had lots of heavy snow fall.   My machine hasn't been totally immune to drive slippage.  However, it never stops unless it's up against an immovable  object like a curb or brick wall.  If the machine didn't have snow falling down over the intake housing and onto the engine, the wheels will spin.  It seems that once a fair amount of snow fall down onto the engine area, the wheels will drive until the machine makes contact with something immovable then there will be some slipping.  If I move the machine onto an area where it can move freely, it will go.  I did notice however that if I applied pressure to the drive cable when the slipping starts it will put more pressure on the drive wheels and the wheels will spin when up against an immovable object.  So, it would appear to me that moisture on the drive system is likely having an effect.  Adding more pressure to the drive wheel, in my case will overcome the moisture and immediately provide full drive power.  The amount of tolerance for the drive adjustment is very slim.  Too much adjustment will keep the drive engaged.  It has to be just right.   The stock adjuster on the Simplicity doesn't provide enough adjust-ability.  If I go to the next hole, it will keep the drive constantly engaged.  I have since made an external adjuster that I use if I encounter drive slippage.    

Talked to the JD rep again late in the day.  While I didn't get any answers yet, Kelly informed me that the guy tec support guys that deal with the nuts and bolts of the unit are working on it.  Let's see what happens tomorrow. 

I did drop off this machine at the local JD dealer tonight.  I dropped it off close to 5 pm and expect to pick it up about Weds.  I want to see how this shakes out too.

More to follow.

Borat, I saw the pictures that you posted of the custom adjuster that you made for your Simplicity.  Neat mod.

Nice Work, Clay/Rick!

I don't have a dog in this particular hunt, but I do see all the posts with the same problem and I'm following it closely out of some weird mechanical curiosity.

If you manage to get this straightened out at some sort of corporate level, you'll probably end up fixing the problems of another half-dozen or more folks here, and who knows how many others. If someone like JD goes to B&S and tells them "there is a problem, fix it", the B&S guys will have to. They can then apply that solution to the other similar machines (Snapper, Simplicity) with drive problems.
Still gotta wonder if the Ariens drive problems are related. Symptoms are the same.

Well no answer from B&S  by noon so I started calling JD.  One the people that is suppose to know "what is what"  I  left a message on his answering system.  The other JD contact was a customer service rep that I spoke to, and he opened a customer complaint for me on this unit and wasn't able to find any info in their system about these issue of drive problems.  Even though the rep said that my complaint was a priority, from other experiences in life, the more people that complain,  it increases the chances that something gets done. 

So I need your help at this point.  I would like everyone with a John Deere with drive problems to call 1/800-537-8233 and file their own complaint on this issue with John Deere.  I am also going to start a thread for all Briggs and Stratton built machines, like Simplicity, John Deere, the B&S unit that has the Briggs and Stratton name plate and any others that B&S produces (not sure if they make snapper or not) to call the B&S toll free number and log a complaint. at 888/228-3068. 

While I have no great skills as a mechanic, I can be a professional complainer and stir the mud if the need arises.  With your help maybe we can get some kind of response.  The JD customer service guy said that they should respond to me by Monday at the latest - well see how accurate that is.  I am too old to believe everything that people tell me these days.  If they do respond by Monday, I will make sure to give them applause for good follow up.  If not I will also report on that. 

Rick

So 3 pm local time, B&S calls me back.  I spoke with a technician named Matt.  Matt said that the belt cover is not the issue most of the time but can be in a very rare instance.  He said that if the unit starts out fine and then after blowing snow and alot of it comes back on you often some times the issue can be the cover.  There is another cover available but it would only be appropriate if your unit starts out with good power and then develops a problem after a lot of snow falls on the unit.  If you were in a snow cab the cab would be constantly getting smacked with snow.  Again, he said that this is very rare.  My issue is when I first start out and this isn't my case buy may be yours.

He told of another issue that happened very rarely too.  A spacer under the disk was shy in production.  This spacer allowed the proper pressure to be applied by the disk to the plate.  It was nice of him to admitt an issue in production.  He said that it was very rare but did happen. 

The third and most likely issue he said is that they went from greasing the hex shaft that the friction disk is part of to an oil that is better suited to extreme temps.  Even though they didn't have any real issues at operation of negative 15 and below they wanted to use the best product for that application so they went from a grease to an oil.  While this oil is better for extreme cold and no real problems presented themselves with the grease, the oil comes off of the hex shaft and gets onto the friction disk and plate and causes problems.  He said that they totally clean up the friction disk and plate with 120 grit sand paper, my local JD dealer said they have used brake cleaner which would be less agressive.  After the surfaces have been cleaned the oil would be removed and replaced with a LIGHT coating of grease which would stay put better. 

The tech from B&S also called my local JD dealer and spoke with the service manager about the machine that I have in service right now.  At this point I am happy with the response that I got from B&S.  Some companies don't even return the call.  My recent adventure with Ariens that was the case.  They didn't return numerous calls.  I even wrote a letter to Ariens and they haven't responded yet. 

So far B&S and JD have both proven responsive to my needs as an end user.  The real pruff will be when I get my machine back and it works or it doesn't.  Again, am pleased with what has happened so far and I hope these finding help others with the same issue.

Rick

Thanks Clay!!  I just purchased this model last week.  About one month ago I purchased the Troy Built 30" model.  I liked everything about it but the chute control.  The joystick just wouldn't work at 90 degree angles.  Lowes took it back without an arguement.  They even knocked $100 off of the John Deere 1130SE.  I haven't gotten a chance to try the John Deere out yet but am tempted to load it up and bring it to a local lake to see if I have similar issues.  This thread is making me nervous.  I'll report back what I find out.

B&S called me back today.     It's a rare thing today to actually speak to a human being in this country about service issues.   I gave them all the details and showed them the link to this site.   I have decided not to return my unit yet.   I'm going to see what they are going to do to correct this design flaw.   They did inform me that they are aware of this problem.  They will be contacting me with more information shortly.  So,   For now I cleaned the friction plate with carb cleaner,  sealed the frame holes and the bottom of the belt cover backer plate with a rubberized sealer.  I also put a piece of weather stripping along the front of the plastic belt cover.   This should take care of the problem until they have a factory kit to fix this.   Once the sealer dries I will test it and post my results here.