borat, where do you draw the line? we are an authorized dealer for honda, toro lawnboy, murray, tec, briggs,robin subaru, kohler, dr.products, strikemaster,homelite,poulan, ryobi, mtd, swisher,bluebird, ryan, maxim, kawasaki, sure there are many scenarios.we service14 stores all service work is done thru this facility. we have 2 trucks able to do pickups and deliveries. if the shop he purchasedthe unit from was reputable in anyway the would drive the 100 milesto pick the unit up. with toro, the will cover all expenses incurred to get there equipment up and running and back to the customer. what is your response to bringing your vehicle in with parts in a bag. same exact thing. too many people think that a small is just a toy and anyone can fix them. not so. i have customers call me in person and i will try and talk them thru different possiblities. maybe this is what should have been done. and yes being they talked with me i would cover if needed.
Comparing a snow thrower to a modern automobile is like comparing scratching your a$$ and tearing it. Automobiles are so complicated now that the average mechanic can't do anything with it if he's not in direct access to a computer. I'm not aware of too many snow throwers that have a computer port to plug into to diagnose a problem. So flogging that excuse is pretty lame. Many people are capable of dealing with minor maintenance issues. Cleaning a brand new carb with manufacturing debris in it for example isn't rocket science. However, if that same carburetor has a known factory defect, the customer tries a fix and it fails, he pulls it apart again to look for more possible causes and doesn't bother to re-assemble the it, you throw the book at him when he brings it in to you? You must have a very busy operation with lots of customers to chose to alienate individuals for petty stuff like that. Don't you think a discussion with the individual and a bit of guidance to deal with potential future issues would have been sufficient?
