Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

  i see alot of post in regards to sears.  i work up here in minnesota and work on a lot of sears.  ive talked with my "new" customers and they are very unsatisfied with any type of sears help.   up here a customer would take his unit to sears, drop it off,  waits a month to get it back..  i have actually went to sears as the mechanic i am and talked with the saleman, of course he didnt know i was a mechanic.  he told me all kind of b/s about wher to get parts, warranty stuff.  who makes the "cratfsman" units.  neeless to say once i told him what i did for a living he was a little rude to me.       

I called my long-time parts guy, Special Ed, and got his 2 cents on Sears. Here's what he had to say:

SEARS IS GREAT!!!!!!YAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  does everyone here know sears DOES NOT make there own stuff.   most of the snowblowers and tractors are made by MURRAY and EHP.  they even started using MTD as a supplier.  i find it ironic some people in hear say murray units are junk, yet sears rules????    just a little input

Majority of Craftsman are EHP/AYP, the better ones. Few are Murray.

Once I was on the phone with sears trying to get a part for over 2 hrs .. we talk and send faxes back and forth , with no hope in sight with craftman. I got the part from a jobber{after market} I lost 2 hrs of my day and learn a valueable lesson Mark