Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

Hi all,
Back in October I purchased the first snowblower I've ever owned. I live in eastern Massachusetts. I used to plow my driveway with a small doser blade on the front of my Sears garden tractor (the one I posted about the B&S engine that threw its conn rod), did that for 7 years, before that I just shoveled but Im too old and have developed a bad back. Anyway I got the top-of-the-line Toro 1128 OXE model 38650 with the Techumseh 'Snow King' 11HP engine. I had comparison shopped the equivalent Ariens unit but based on everything I read -including on this forum- the Toro was the better unit (they both had the same engine).

Well right after I got it I put a 'Tiny Tach' hour meter on it. I was using last Monday, we got around 5-6 inches of wet heavy snow. The snowblower had less than 2 hours of running time on it (the TinyTach reads only in full hours). I was just about done (it takes about 20 minutes do do my driveway) when all of a sudden I recognized that the unit had lost it drive mechanism. The auger was still working but no forward or reverse. Being a brand new unit still under warrenty (when I purchased it Toro was having a special offer that included a 3yr warrenty - normally they give 2 yrs) I really did not want to start taking it apart and I called my local dealer where I bought it and they said they would come and get it. I asked if it could be something as relatively simple as a broken belt - they thought not but could not be sure. After I spoke with them I decided to look at the belt so I removed the plastic cover (3 small screws) that they are under. When I removed the cover I instantly saw the problem. The belts were fine but each belt - one for drive and one for auger) has a small idler pulley pressed against by a spring it to keep the belt tight. The drive belt's pulley is mounted on a pivoting bracket and is held against the belt with a 'torsion' spring. I could see the idler pulley - it wasnt even sitting agaist the belt. Then I could seen the spring. At first I thought the spring had somehow slipped off the bracket but then I could see that the end 'tang' of the spring had snapped off.

So the dealer has repaired the unit (they called and found just what I did) and I should have it back tommorow, the repair done under warrenty. But it calls into question -in my mind- the reliability of the unit. That a $1.00 spring could take down a $1600 machine is very disconserting. I also called Toro to vent on them my disappointment with this. Maybe it was just a 1 in a million defect in that spring. I could see a unit several seasons old perhaps, but a unit with 3 uses and less than 2 total hours?

What do you think?

Thanks,
Paul
ps My good neighbor across the street has an Ariens snowblower. He loves his, alway touting its ability, and told me to get one. The fact that my Toro quit and was picked up by the dealer (and will be delivered) during the day while he is not home has saved me some embarrisment.

Hey Steve!

Your Toro dealer is a jerk!! Call Toro and describe what happened. GTS means just what it stands for- Guaranteed To Start.I am no fan of Toro (the company not the equiptment) but they wouldn't promote their products with that name if the policy was what the dealer tried to tell you.

If you really want to find out ask if there were any srevice claims put in by the dealer for your serial#.

Marc

You will not have to worry about that issue. Toro is aware of it and a service bulletin as been issued to correct it. The problem should not happen again.

A very old thread that I found while Googling the Toro 1128OXE.  Does yours (do you still have it?) have that pivoting scraper bar?  If so, does it work well, or hang up on bumps, or jam up on one side, etc?  I've never seen a blower with that kind of scaper bar.  I read a post recently suggesting it can be a pain.  Just curious.  Thanks.

plugger wrote:
Yup, my boss has a 2009/2010 Mercedes S63 AMG, paid a tad over sticker and with tax it was over 200K guess what the POS has been to the dealer more then my 11 year old truck with 120,000 miles. Things break, its vey simple....I know it sucks to spend money on a product that you think is the best and have it fail but thats life.

Complication leads to complications......

borat wrote:
Well said and very true....

Buttom line they do not make Toro's Like they Used to.

edgenet wrote:
They don't make anything like they used to.   Commercial domestic manufacturing is going for a crap in North America. 

 As large companies absorb the smaller high quality manufacturers, the first thing to go is quality.  They buy the name, change production methods to make/sell compromised products under the established brand name just to beef up the bottom line.  They'll ride the name until they run it into the ground. 

Those of us with a sense of history and the good fortune to know what a quality piece of equipment is, will lament the days when we could buy top quality domestic goods. 

It appears that if we want a premium quality snow thrower now, we'll have to buy if from Japan. 

borat wrote:
Very true.  You know sometimes feel a bit of remorse whenever I'm critical of the Arien's Company.  I have to think that they too have been courted and temped by buy-out offers.  But so far they're sticking it out and trying to remain a viable domestic family owned private company...forced to compete with much larger international conglomerates.  It can't be easy for them. 

borat wrote:
How true.  Look at what happened to Troybuilt.  There is no comparison between my old Horse and what they are putting out now.