Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

A number of threads have made some comment(s) on the quality of service from HD/Ariens/OPEs/etc.  The quality fo service issue is totally unrelated to a particular field...it relates to almost EVERY category of industry....marine, auto sales and service, hospital, merchants both big and small.   Sometimes the service deficiency is due to the service function being outsourced to the lowest bidder.... sometimes it's because most jobs in the company are kept to part-time (as opposed to full-time) to keep costs reduced.... or the wages paid for those service-related functions are so low, the only people these jobs attract are lesser skilled individuals... or the answer may simply be that the company has not invested enough in employee training.   Whatever the reason, as customers, (and we HAVE TO BE CUSTOMERS OF SOMEONE) we must be polite but persistent, we cannot condone bad behaviour...if we are treated poorly, we have to be prepared to patiently but persistently voice our concerns to to the "right" people within an organization ... and I've had GREAT LUCK sending e-mails to the "right" people within organizations - they've "greased the skids" for numbers of problems... so DON"T GIVE UP!!!  There are usually people there who DO CARE...you just have to get to the right people.  Persistence is the key!!!  It's a pleasure to see those who have been rude return with their tails between their legs.... and, my experience is that, next time, I DO get treated well!!!

*(:>)*

Wally,
I agree........I do this all the time........a well written letter, letting them know that you are a good customer and you are giving them a chance to keep that from changing many times helps.
Companies that spend thousands on ads do not want bad press......

Sometimes this works well, sometimes you run into a brick wall......when I make no headway, I let my wallet do the talking.   Some companies really do take care of their customers....I do not mind paying a bit more for that....Ariens and Apple and eXmark and Kodak come to mind........

Frank D.