Abby’s Guide > Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) > Discussions > "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions |
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cleanmaxx_brian
"At least I am enjoying the ride"
Location: Wantagh, Long Island, NY
Joined: Mar 12, 2005
Points: 231
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"Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Original Message Dec 13, 2005 5:53 pm |
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Hi all, Went upstate this past weekend to Cortland County (near Syracuse) to visit my mother. While I was there I swung by an old Ariens dealer to see if he had any of those snow cabs for my Ariens 8526LE. When i walked in I was greated with lots of nice machines....Simplicitys all over and a bunch of Toros. But no Ariens...so I just wondered around and was really digging Toro's new quick aim snow shoot! Pretty cool! But lots of plastic.... The Simplicitys look rugged and well built. Then the salesman/owner came out to ask if he could help. He didn't have any of the cabs but they were due in a week or so....then I asked him "where are the Ariens machines?" His reply.... "Ariens really cheapend their product to get it into Home Depo" Is there any truth to this? He went on to say that warranty work was killing him...his shop was full of repairs...and mainly all with the same problems. He said that the tranys were a major problem....plastic bushings causing problems and some other things that I can't remember. He said that after the last 2 years, he gave up. Clarks garden power supply They carry Simplicity, Ferris, Echo, and Toro...and no longer Ariens:(
Brian ChangAriens 8526LE, Bradley 32" 12.5HP walk behind mower, Echo BP200 blower, Troy Built 4.5HP Pressure Washer, Craftsman 4.5HP Yard Vac, Homelite line trimmer, Scotts 21" high wheel mower, MTD 3.5HP Edger.
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jcco
Joined: Dec 3, 2005
Points: 5
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Re: "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Reply #7 Dec 14, 2005 1:02 pm |
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Don't know if they are cheapened because my 1128LE is the first and LAST ARIENS I will own. I bought from HD. They do not know how to set up anything. Had to re-work drive right away & still has one reverse speed only. Machine is in repair shop now. Went in Nov. 16th & is now Dec. 14th. Auger worm gear stripped on first storm 14" A month to fix? Might be an OK machine until it breaks, then good luck with repair & warranty. Ariens doesn't care, HD doesn't care, nobody cares. Now my driveway is so screwed up I'm sure 1128LE will break again trying to regain my now full snow storage. Hand shoveling 11' of snow in the last month has taken It's toll on me. When it breaks I will fix it myself which will cause "cancellation of warranty" But, what good is it? I not only have a worthless snowblower but a worthless warranty as well. If I had to do it again I would buy 2 machines @ half the price so at least I would have a machine if one breaks down. I am surviving using one of those little Toro electric power shovels. It is a joke but has hung in there better than ARIENS. Heck, go buy 10 power shovels & save yourself the trouble. From Colorado, Summit County, which by the way has record/great skiing I hear. I am too busy hand shoveling to find ski time. Thank you ARIENS.
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PCPC
Honda 1132 snow thrower, Simplicity 1060 snow thrower, RedMax EBZ8000 leaf blower, older Snapper self propelled mower, Echo weed wacker, 20 + year old 16" McCulloch Chain Saw, wheel barrel with a flat tire, and a rusty shovel!
Joined: Nov 26, 2005
Points: 26
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Re: "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Reply #11 Dec 14, 2005 6:50 pm |
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The problem with Home Depot is, if you notice, when a new one opens, they are great. The store has a great inventory, they staff it with top notch people, who really know what they are doing. Once they steal all the customers from the local small businesses, forcing them to go out of business, they then move that "cracker jack" staff somewhere else, and replace them with useless imbeciles, and the customer service goes down the drain. Now you can't go back to your local guy, that you've trusted for years, because he's gone...
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jcco
Joined: Dec 3, 2005
Points: 5
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Re: "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Reply #13 Dec 20, 2005 4:38 pm |
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Hi Folks Today 12/20/05 & still no Ariens fixed. Had to finally borrow neighbor's Yard Machine 8/26 [Wal Mart]. Ariens service is quite casual about my concerns. They don't care. I had asked to upgrade shipping to Fedex overnight and I would pay the difference. They did not do it. UPS ground. My machine is in a small town shop. Not my town. I bought @ HD 2003. We have been in drought last 2 years and 1128le sat virtually unused. So much for 30 day return. I will simply fix it myself from now on. Forget their warranty, it does nothing. BTW, the WalMart 8/26 actually did a darn good job, plenty of power & easy to handle. Half the price -- Hmmm. All you skiers - We are drowning in Colorado Mtn. snow. Central & North. Good luck wAriens
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jcco
Joined: Dec 3, 2005
Points: 5
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Re: "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Reply #14 Dec 20, 2005 5:02 pm |
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Oh, I forgot my HD comment. I used to be a HD stockholder. Sold it because the service in stores is horrific & I generally need to believe in the product to own the stock. I don't go to HD with much expectation. You have to know exactly what you want or trust the "name brand" attached to product. I have no local dealer any where close for Ariens. I had to trust the brand & go with it. No one want's the 1128le to be good more than me. So far, Ariens customer service is that of only lips. They are real nice, but nice isn't removing my snow. In the shop Nov. 16. Now Dec. 20 still not fixed because Ariens is committed to providing service center with prompt parts. It's the worm gear [stripped] in the auger gear case. JC
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jcco
Joined: Dec 3, 2005
Points: 5
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Re: "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Reply #15 Dec 20, 2005 5:08 pm |
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Whoops, Last thread should have read Ariens NOT committed. & how can you edit a post? JC
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toolpig
Joined: Nov 12, 2005
Points: 53
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Re: "Ariens really cheapend their product to get it into Home Depo" Any truth to this?
Reply #16 Dec 21, 2005 5:27 am |
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I bought my Ariens 11528 a month ago and it works great. One morning I went out to start it started hard and wouldn't run right. I called my OPE dealer and a service guy was at my door in 1 hour . It turns out it was my fault , water got in my gas jug !
Ariens 11528 snowthrower, Craftsman 18hp lawn tractor, Craftsman 5hp lawn mower, Craftsman 4.25hp pressure washer, Stihl BG55 leaf blower and vac, Stihl SH26 string trimmer, Husqvarna 365 special Chainsaw, Husqvarna 254XP chainsaw.
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