Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

Another unimpressive visit.....

My Snapper SPWB broke its clutch spring......no big deal, but a little surprising after barely 2 seasons.  Unit still under Snapper 3 year warranty(or so I thought), I take the spring off and take to dealer for replacement. (Saves me loading it, waiting a few days for repair and trip back to pick it up).

Dealer says only 2 year warr. bumper to bumper, 3rd year only covers major stuff. He gets the spring and goes to find the price, I begged to differ about the warranty, but he insists and I am not in the mood to fight over a couple of bucks. Turns out he can't find the price because of some software screw up so he has to call the simplicity dude for a price. While he's on the phone he asks Simplicity man about the 3 year warranty, Simp. man says yeah its covered.

Dealer gives me the spring and then acts like he has done me some huge favor getting the warranty to cover it!! (The part is $2.13 at Jacks). I reminded him to make sure he writes himself up a nice warranty repair bill that will pay him some shop labor, since I was kind enough to make the repair myself and was only asking for the part at N/C. He wasn't impresssed.....

Neither was I..............when the warranty is over, so is our relationship.



PS   Since Simp bought Snapper, warranties have changed from 3 years to 2 years.  FYI.

Emmo, bummer! One of the best seliing points on Snappers was the three year warranty. Maybe there will be another dealer pop up or, maybe this guy will be replaced sometime, hopefully.

  EMMO,

Email Snapper and file a complaint!!  Greasy wheels  always gets the grease!!

                                                                                     Fred      

Man that does stink... I think jubol meant to say scweaky wheels always get the grease. 

Well, Termy I'd rather go through the hassle and get the part covered under warranty.  Maybe I just have too much time.  

"This is why I never go to dealers in regards for parts that should be covered by my warrenty."


That's a broad stroke of the brush.

Fanny doodle loves spaghetti, but hates Italian food.

Come on and, Zooma Zooma Zooma Zoom.

Emmo...

Dealer's attitude makes a big difference to me too... glad you got the part...

Dave...

Not all dealers are, hmmmmmmm... what's a good word... can't say it here.  We go to bat for everything that warranty should cover, if we don't think that it was caused by neglect that is.  Even if the equipment is out of it's warranty period and we don't think that what ever broke should have broke - we make that phone call.  We've been running into a lot of warranty issues lately, all the companies that are changing hands, you just never know what's warranty (what new company will cover) and what's not any more.  So it is always best to push the dealer into making a phone call.  It may take some of their "valuable" time, but without the customer - they don't have a job.
It's always good to go the extra mile - make the customer happy - they will come back - upset the customer - well, you potentially lose the customer.
Sherri

Sherri--That was the motto of our store for the many years we sold Snapper.   Make and keep the customer happy.  It will pay off.  You won,t have to advesrtise so much--your customers will do it for you.  Enjoyed your comments and wish you well---Your friend Will

This is very true. I took my Ariens into Maestranzi Bros in Beverly, MA a few years ago because it wasn't throwing snow well (worn belt - told him that) tuneup, etc. They put $165 of parts and labor into it, including a new gas cap! But forgot to change the belt, which I discovered in the middle of the next storm.

Went into Still's Turf Depot in Manchester, NH to buy some bushings and they had them in stock and gave me suggestions on the best way to get the old ones out.  So I buy parts there when I can, even though last June the Service Manager told me it was "Impossible" to put a new Intek Snow on an old Ariens....
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