It's just that I continue to see so many Dysons come into my friend's shop for repair. Many people spend in excess of 100.00 to fix a vacuum less then 5 years old because the repair is not covered by warranty. Huh? Many say they will not buy another Dyson, but the repair is the same as a Big Box vac, and they do like the performance, and they don't want to shop for another vacuum, so they fork out $$$ for the repair. People do abuse their vacuums, and I would say the Dyson is more vulnerable to damage from abuse than many. Seeing the dirt seems to be a big deal. Maybe people vacuum more, and slower when they see the dirt swirling around. But if Dyson really is selling 8,000 cleaners a day, if they are in financial distress it has to be due to poor management, not an uncommon phenonemon
Hi Trebor,
Hoover uprights and Electrolux canisters are our biggest source of repairs. I would offer that it's not because they are poor product but simply because there are so many of them out there. If Dyson is selling 8000 vacs in the US in depressed times I can only imagine how many have been sold in years previous and would expect to see a fair amount in for repair. As Dyson has only been in Canada for 3 years (and at last report still had the largest sales by dollar volume) we have yet to see many with problems. From our own experience, we've sold 112 units since January 1st of this year and have had 4 warranty claims. 2 DC24's with bad motors, a DC23 with a short in the power hose and a DC23 used to clean up a construction site (so it doesn't really count) All in all, it's not much different than our Sebo, Eurekalux, or Riccar lines. Like anything else on the market (except maybe Europro products IMO) as long as you take care of your equipment you're likely to have if for a long trouble free life.
Dusty
PS Customers love to see dirt swirl...makes them feel like the housework is worth it.
